FAQs - About

How can I get assistance if I need it?

If you cannot find what you are looking for on the site please contact us. You can contact Custom Door Thresholds through the site, by Live Chat or by phone.

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What kind of threshold selection do you have? has a large and varied selection of door thresholds. We carry over 70 different door thresholds in various styles, shapes, materials and finishes. We carry door thresholds that will match any style of door or house. From A-Frame to Victorian and everything in between, we have a door threshold that will be a perfect fit for your home.  Our decorative and functional door threshold selection will make choosing the right threshold for your home easy.

We manufacture both residential and commercial door thresholds. Our door thresholds come in sizes that range from 12 inches to 144 inches with 15 fractional points in between every inch. We cut to your exact size.

For more information please go to our Unique Door Threshold page.

Where do you make your door thresholds?

All of the door thresholds made of aluminum on the site are Made in America. They are manufactured, cut, anodized, powder coated, painted and packed and sealed in Oklahoma City, OK.

For more information please go to our Manufacturing page.

What happens if I can’t find the door threshold I am looking for?

If you cannot find what you are looking for on Custom Door Thresholds, please contact one of our Customer Service Representatives. They are very knowledgeable about door thresholds and can help you find the correct door threshold.

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FAQs - Purchasing & Ordering

How do I know it is safe to shop with you? understands that security and privacy are primary concerns to our online customers. At, we utilize a variety of measures to maintain the integrity of personal information, including encryption technology to facilitate the transmission of your information on all our secure web pages.

For more information please go to our Security page.

Do you offer any guarantees?

Yes, Custom Door Thresholds offers a 100% Satisfaction Guarantee, a 30 Day Money Back Guarantee and a Safe Shopping Guarantee.

For more information please go to our Guarantees page.

Do you have FREE shipping?

Place your order and the shipping is on us. will ship your order free of charge to anywhere in the continental United States by FedEx Standard Ground Shipping. It doesn’t cost you a cent for ground shipping. Have your product delivered right to your door at no extra charge.

For more information please go to our Shipping page.

How are items shipped?

Custom Door Thresholds uses FedEx as our official carrier. We offer both Fed Ex ground (FREE) and expedited shipping options.

For more information please go to our Shipping page.

I want to return my purchase! What do I do?

If you are not 100% satisfied with your purchase from Custom Door Threshold you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unused, in the state you received them, and in the original packaging.)

For more detailed information on how to return an item(s), please go to our Returns page.

How long does it take for me to get a refund?

It may take 4-5 business days for your return to reach the Custom Door Thresholds Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2 - 10 business days after your credit is applied for it to post to your account.

FAQs - Payment Information

Do you accept international credit cards?

Currently cannot accept international credit cards. Sorry.

Do you allow Cashier's Checks or Money Orders?

No. At this time does not accept Cashier's Checks or Money Orders.

Do you charge sales tax on any item?

Custom Door Thresholds is required by law to collect sales tax on orders shipped to Georgia and Oklahoma. If you are shipping either of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation.

Is it safe to use my credit card on your site?

Yes! understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
For more information please review:


What forms of payment do you accept? currently accepts Visa, MasterCard, Discover, American Express and PayPal for all orders.

FAQs - Your Account

Are my name and email address ever used or sold to marketers?

Never. At Custom Door Thresholds we respect your privacy and security.

Are there any benefits to having an account with you?

With your account, you will have access to the following information:

  • Your Account Information
  • Your Order History
  • Process a Return
  • Your Wish List
  • Your Email Subscriptions
  • Your Coupons and Gift Certificates

How to make changes to my account or order?

It is easy. Just click on the “My Account” in the upper right hand corner of the site. Once you are logged into your account you can change much of the information and settings. If you need to change your order I recommend that you call our toll free customer service number. This will be quicker.

Custom Door Thresholds: 800-348-4056

FAQs - Technology

What are cookies? Do I need to enable cookies on my browser?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

You need to enable cookies on your browser to enjoy all the shopping features on Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date on your card. Also, please be aware that currently accepts Visa, MasterCard, Discover, and American Express for credit card payment.

THere are blank spots on the site and I am having problems with your 1 page checkout, what is the problem?

You could be using an old outdated browser. Many of the new sites will not work properly on old browsers. The first step in correcting this is checking to see what browser you are currently using on your computer. Check your browser version at:

What Version

After you check your browser version you will need to download the latest version. Below are the links for Chrome, Firefox and Internet Explorer.



Internet Explorer